Last updated: 30 December 2025

1. Who we are

MACAO Creative is a trading name of Coacoa Ltd, a company registered in the United Kingdom.

Controller: Coacoa Ltd
Company number: 13023432

Registered office:
71–75 Shelton Street
London WC2H 9JQ
United Kingdom

Email: info@macaostudio.com

2. What information we collect

We may collect the following information when you use our website or contact us:

Contact information
Such as your name, email address, company or brand name, and any information you choose to include in your message.

Project-related information
Such as services you are interested in, project goals, timelines, and budget ranges if you choose to provide them.

Website usage data
Such as pages visited, approximate location, device and browser information, and referral source, collected through cookies and analytics tools.

3. How we use your information

We use your personal data to:

Respond to enquiries and communicate with you.
Assess whether our services are a fit and provide project scoping or proposals.
Deliver services and manage client relationships.
Operate, maintain, and improve our website.
Send updates or marketing communications if you have opted in (you can unsubscribe at any time).

4. Legal bases for processing (UK GDPR)

We process personal data under one or more of the following lawful bases:

Legitimate interests — responding to enquiries, running our business, improving our services and website.
Contract — where processing is necessary to provide services or take steps prior to entering a contract.
Consent — for optional marketing communications and certain cookies.
Legal obligation — where we must retain information for legal, accounting, or regulatory purposes.

5. Cookies and analytics

Our website may use cookies and similar technologies for functionality and analytics. This may include cookies provided by our website platform (such as Squarespace) and third-party analytics or marketing tools. You can manage cookie preferences through any cookie banner available on our site and through your browser settings.

6. Sharing your information

We do not sell your personal data. We may share personal data with trusted service providers who help us operate our website and communications, such as:

Website hosting and platform providers.
Email and communication service providers.
Analytics and measurement providers.
CRM or workflow tools, where applicable.

We only share the information necessary for these providers to perform their services.

7. International transfers

Some service providers may process personal data outside the United Kingdom. Where this occurs, we take appropriate steps to ensure suitable safeguards are in place, such as reliance on adequacy regulations or approved contractual protections.

8. How long we keep your information

We retain personal data only for as long as necessary for the purposes described in this policy, including:

Enquiry data — retained as needed to respond and for reasonable business records.
Client data — retained for the duration of the relationship and as required for legal, accounting, or tax purposes.
Marketing data — retained until you unsubscribe or request deletion.

9. Your rights

You have rights under UK GDPR, including the right to request access, correction, deletion, restriction, or portability of your personal data, and to object to certain processing. Where processing is based on consent, you have the right to withdraw consent at any time.

To exercise your rights, contact us at info@macaostudio.com.

10. Contact and complaints

If you have questions about this Privacy Policy or how we handle your personal data, please contact info@macaostudio.com. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

11. Updates to this policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page, with the updated date shown above.